Refund Policy for heydream.im
1. Refund Eligibility
Refund requests are normally accepted within 3 days of purchase, subject to the usage limits below. For failed delivery or duplicate charges, contact [email protected] so we can investigate and determine the appropriate refund. These time and usage limits do not restrict your statutory consumer rights under applicable law.
2. Partial Refunds and Usage Limits
Using the service does not automatically make you ineligible for a refund. In line with our Subscription Terms, refund eligibility normally requires no more than 5 AI image generations, 3 AI video generations, and 50 free AI tool requests. Eligible purchases may receive a partial refund after deducting the cost of consumed credits and applicable processing fees, where permitted by law. Contact [email protected] for an assessment and a breakdown of the refundable amount.
3. How to Request a Refund
To request a full or partial refund, email [email protected] with your account email, order number, purchase date, and reason for the request. Please submit your request within 3 days of purchase, subject to the exceptions in the Refund Eligibility section. Our support team will review your payment and usage records.
4. Subscription Cancellation
Due to the substantial discounts already included in our pricing and our reliance on AI computation resources, refunds are limited. However, users may cancel their subscription at any time. For assistance, please contact us at [email protected].
5. Processing Refunds
Our support team will notify you by email of the review outcome and, if approved, the refund amount, any deductions, and the estimated processing time. Approved refunds are returned to the original payment method; the time for funds to appear depends on the payment provider and your bank. For updates on your request or refund, contact [email protected].
6. Changes to This Policy
1. We reserve the right to modify this refund policy at any time. 2. Any changes will be effective immediately and reflected on this page. 3. We recommend checking this policy periodically. 4. For policy updates or inquiries, please contact us at [email protected].